Salon Policies

Appointments

We look forward to seeing you at Dupré’s Salon & Day Spa. In order to reserve an appointment for first-time clients or for services that take 2+ hours, a credit card or a deposit, depending on the appointment, will be required to reserve your space. By entering or giving us your credit card information at the time of booking you agree to our cancellation and no-show terms and agree to the card on file being charged. There will be a 8% charge covering the initial charge for the deposit & the refunding process.

Appointment reminders are sent via email or text and we call to confirm a scheduled appointment 24 hours in advance. We ask that you confirm your appointments by one of these means or by calling the salon directly.

Any cancellation requests attempted but not confirmed with Dupré’s staff will result in a same-day cancellation/no-show.

Cancellations

We understand that emergencies happen, and are sometimes unavoidable, and we take those instances into consideration. Should you need to cancel, reschedule, or make a change to your existing appointment, we ask for a 24-hour notice and you may do so by email, phone, and/or voicemail at 757-464-9100. We ask that you please understand that, in the event of a missed appointment (no-show) or last-minute cancellation, we are unable to book your allotted time for other clients. Therefore, after the second missed appointment we will require a credit card or deposit in order to reserve an appointment. We will charge a 100% service fee for the third missed appointment. If you are using our online booking system, there are other terms & conditions that you must agree to in order to continue to book your appointment.

If you cancel or reschedule an appointment after the required 24-hour notice two (2) times within a one (1) month period, you will be required to prepay for all future appointments.

Late Arrivals

Kindly note that if you happen to arrive 15 minutes or more after your scheduled time, we may not be able to ensure the completion of your service on the same day. In such cases, tardiness might necessitate the rescheduling of your appointment for another day. We put significant effort into carefully allocating time for each service and strive to accommodate late arrivals without causing any inconvenience to other scheduled guests.

Refunds & Returns

We are committed to ensuring the satisfaction of all our clients with our services. However, if you find yourself less than satisfied with the outcome of your salon service, we kindly request that you reach out to the salon within 24 hours of your appointment. Your feedback is valuable to us, and we are here to address any concerns you may have in a prompt and courteous manner. We will ask you to return to the salon for your hair to be visually assessed within 3 business days of your appointment, and are able to provide a complimentary adjustment within two weeks of your appointment.

Product refunds are as follows:

We will refund 100% of an unopened product* within ten (10) days of the purchase date.
Opened products returned within the ten (10) days can only be exchanged; any differences in price will go towards salon credit or be paid by the client.
After the ten (10) day period and the product is open, the client can receive 50% credit on their account.
After ten (10) days and up to thirty (30) days and the product is unopened, the client can receive a full credit or exchange.
We are unable to refund, exchange or credit any product after 30 days.

*excludes gift cards, brushes, some skincare, wigs, extensions, and other hair alternatives.

Pricing

Pricing at Dupré’s Salon & Day Spa is based on the average amount it takes to perform the desired service, products used to complete the service and the level of skill required to perform the service. Prices listed may be increased based on length, density, preparation work performed by our staff, and if additional time or product are needed to perform the service. Prices are subject to change without notice. If you have any questions on the pricing of your service, please feel comfortable inquiring prior to being serviced, we will not give any price quote over the phone. We offer complimentary color & haircut consultations with all our stylists as well as spa consultations with our technicians.