Dupre’s Salon and Day Spa FAQs
How long will my visit be?
Please allow ample time for your visit. Often, you first visit will be a little longer than typical because we will be doing a consultation prior to beginning your services.
Color Services generally run 1 hr and 30min to 3 hrs. If you are getting highlights, please plan on being with us for 3 hours. Some color services are more involved and will require more time. We will happily provide an estimate of time over the phone but without seeing & assessing your hair it is not possible to guarantee the timing. If time is of concern, we strongly recommend you schedule a consultation prior to your color appointment. Your time is very valuable and we want you to enjoy your visit with us.
Services in our spa such as a massage or a facial, generally run 1 hr and 15min. This allows time for dressing, consultation with your therapist and the service. The actual service time for most facials or massage is 50 minutes. You may upgrade your massage to a longer service time if you wish. Classic manicures and pedicures take about 45 min but the time may be extended with the addition of extra services such as a French manicure or upgrading to a Sea Spa Service.
What if I am running late?
Traffic happens. Life happens. We understand! We will make every effort possible to keep your appointment should you arrive late. Please call us as soon as you know so if possible, we may begin to move our schedule around. If you are very late, have multiple scheduled services or other guests are booked after your scheduled service we may not be able to accommodate or may have to change your services. We do this to keep our appointments on schedule so other guests are not affected. This may mean shortening a service or rescheduling part of a service to another day. This is a worst case scenario and we will work hard on your behalf to avoid it.
What happens if the Salon or Spa is running late?
While we do our very best to stay on time, there are occasions where we will run late. In our industry, it is very normal for a stylist to run 10 minutes behind although we strive to be on time and are successful 90% of the time. If we foresee ourselves running behind, we will attempt to contact you as soon as possible. Providing us with good contact numbers is a great way to stay in communication. Sometimes we know in advance we will run late. For example, occasionally the client before your will have an excessive amount of hair or may arrive late. We will let you know how late we are & try to provide some options. It is our goal to provide you with excellent service and we will work hard to accommodate you with minimal inconvenience.
How much can I expect to pay?
Our spa service prices are available both online and in our printed menu. Salon services may vary based on your stylist and the services required to complete the requested look. We offer stylists to fit many price ranges. Our master stylists/colorists are our most expensive and their prices are based on their expertise, extensive training and education as well as their time spent in the industry (10+ years). We also offer stylists with mid range prices. These stylists have completed a great deal of education and training and have usually been in the industry for less than 10 years. For a more conservative budget, we would recommend our junior stylists. A junior stylist has been in the industry for 3+ years and has completed our training program and shadowed a master stylist. Below is an example of the price differences.
- Hair Cut- Master Stylist $60 and up
- Stylist $45 and up
- Junior Stylist $40 and up
Our services are rung up a la carte. There will be separate pricing for your color, haircut and any toners/glazes and/or deep conditioning treatments needed to achieve your desired look. We are very happy to provide you with a price quote prior to your service if you ask. We offer consultations prior to your appointment to discuss your options and prices. We encourage our guests to be upfront with their price concerns and ask questions prior to the service. We want you to love your hair and your experience.
Should I wash my hair before my hair appointment?
Yes. To achieve optimal color results we advise you arrive to the salon with clean, dry hair. The only occasions we would recommend you arrive with ‘day old’ hair is when you are getting a special occasion up-do (clean hair tends to slip out of bobby pins and is generally less workable) or when you are receiving multiple on the scalp bleach services. If you are unsure, please ask your stylist prior to your appointment.
Can I get more than one service preformed in a day?
Yes! We have a full service spa and a talented front desk that would love to coordinate multiple services for you! Great service add ons are facials, massages, manicures, pedicures or wax services. We also offer relaxers, Great Length Extensions, body treatments and spray tanning! Just let us know and we will do our best to create a wonderful experience. If you are planning on spending a few hours with us, please ask about our gourmet lunch menu.
What role do the assistants/apprentices play in the salon?
We operate a training program in conjunction with Norfolk Vocational School. To become an apprentice, one must apply and be accepted. We accept 2-4 applicants a year. It is a 2 year program that prepares the student for cosmetology licensing in the state of Virginia. We also accept already licensed stylists that are seeking additional, hands on training. Each Monday, our salon hosts classes taught by either the Salon Owner, Jay Dupre, or one of our stylist teachers. During the workday, these apprentices work in the salon. They clean, sweep, do laundry and assist the stylists. They do most of our shampooing and a very large amount of our blow-dry and styles. If you are not receiving a haircut with your stylist we recommend you schedule your blow-dry with an apprentice. Their prices are much less and they do an amazing job. It’s a great way to save some money and help a student grow as a stylist. It’s the hands on experience our clients help provide that shapes the education of the next generation.
What is the policy on gratuity?
We are very thankful for your patronage and while tipping (providing gratuity) is standard in the industry, it is not mandatory. If you would like to leave a gratuity for your stylist or therapist you may add it to your credit card charge or check. The industry standard is from 15-20% of the service cost. During your salon visit you may have more than one assistant/apprentice working with your stylist. We will divide the gratuity fairly amongst the technicians’ you have seen based on the value of their service contribution at your request.
What forms of payment do your accept?
We accept VISA, MasterCard, Discover, American Express, and of course, Cash.
Do you have a pending list?
Yes. Our salon and spa book up very fast and pretty far in advance however, plans change and often appointment times become available. We strongly recommend you provide our front desk with good contact numbers so that they may call you as soon as an opening becomes available. Appointment openings are first come, first served and we will continue to call guests on the list until the appointment has been taken. Providing us with good contact information will greatly help us make sure you get the appointment date and time you desire!
What happens if my stylist is on vacation or sick?
Tousle by Dupre’s FAQs
What if I am running late?
Traffic happens. Life happens. We understand! We will make every effort possible to keep your appointment should you arrive late. Please call us (757-464-9400) as soon as you know so if possible, we may begin to move our schedule around. If you are very late, have multiple scheduled services or other guests are booked after your scheduled service we may not be able to accommodate or may have to change your services. We do this to keep our appointments on schedule so other guests are not affected. This may mean shortening a service or rescheduling part of a service to another day. This is a worst-case scenario and we will work hard on your behalf to avoid it.
What is the policy on gratuity?
We are very thankful for your patronage and while tipping (providing gratuity) is standard in the industry, it is not mandatory. If you would like to leave a gratuity for your stylist or therapist you may add it to your credit card charge or check. The industry standard is 15-20% of the service cost.
What forms of payment do your accept?
We accept VISA, MasterCard, Discover, American Express, and of course, Cash.
CNC System FAQs
How is a CNC made?
Once your CNC is measured and designed at Tousle by Dupré’s, the measurements are shipped to the CRLAB factory in Italy where production begins.
Your mold is read by a scanner that captures the contour of your head and scalp.
This information is used by the 3D printer to create a life-size foam mold of your head and scalp. The foam mold is ultimately used to create the base of your CNC.
Your scalp prosthesis has a color-matched scalp, 100% virgin hair that is blended and then hand injected.
Finally, it's shipped back to us where we continue your design with any color enhancements (highlights, balayage, etc) and then cut it.
Can you have natural curls with a CNC?
Can you wash your hair like normal wearing a CNC?
You can wash your CNC system and Bio Hair regularly. The Tousle by Dupré's team will teach you how to wash your bio hair and CNC with the CRLAB products.
Can you comb and style your hair?
Absolutely! You can style your CNC system in whatever direction and style you would like.
Have fun and wear the styles you have missed.
Why should I have two CNCs?
- Your service appointments are faster because your hair is styled and ready to go!
- You switch off your systems at maintenance, if one is off for repair, you still have amazing hair.
- Extends the longevity of systems due to rest in between wearing.
How do you ensure a long lasting CNC system?
The CNC system is an investment - we want to help you protect that investment. We will advise you to use the CRLab products to ensure healthy, long-lasting results.
What’s the difference between Synthetic, HD and Human Hair?
Human Hair wigs look and feel the most like natural hair. Human Hair Wigs may be colored, and highlighted to match your specific look. Their soft texture and the strands move naturally, are never stiff, and are not very heavy. Human Hair wigs require regular styling and are generally more expensive than synthetic versions. If you're looking for natural looking wigs that last years, Human Hair Wigs are the choice for you.
Synthetic wigs are very close in appearance to human hair wigs. While Synthetic wigs are less durable and cannot be heat styled (they will melt) they also don’t require much styling. Synthetic wigs come in set styles that keep their shape even after washing. This is very convenient for guests that don’t enjoy or have time for styling their hair.
HD wigs are also synthetic but unlike plain synthetic, the HD versions can be heat styled with low heat. HD wigs will retain whatever style was last created with heat even after being washed. For example, if you used a curling iron to create waves, they will remain even after you wash them. Only when you use heat to restyle them, will the hair change shape. Synthetic and HD Synthetic wigs are generally less expensive than Human Hair wigs. They are not advised for those working around hot surfaces like ovens or other sources of heat because they can melt. Synthetic Hair very closely resembles human hair but may appear slightly shinier.
Are all wigs the same size?
No, wigs come in several sizes and it is best to have a professional take measurements prior to purchasing your wig. Many brands offer styles in ultra petite, petite, average, large and extra large. Most styles are available in average. Not every style will come in every size. By learning your size, you can quickly narrow down your shopping options by ruling out wigs that would not fit.
Please speak to a member of our Front Desk for reservations. 757-464-9400 for appointments
I’ve seen different types of Wig Caps. What are the differences?
There are five types of wig caps, and it is good to know which might suit your lifestyle and needs. When selecting your wig, it is wise to try on a few styles and a few brands to discover which type is best for you. Each cap will vary slightly from brand to brand.
The standard cap is the heaviest but it is also the most durable option. It has a closed flower net lace top and open wefting on the sides. The caps are made from a cotton-based material and the layers of hair are machine-sewn in. The style of this wig is pre set and the crown is often teased so that you cannot see through the hair to the cap. This teasing helps disguise the wig cap, as well as provide the wearer with extra volume at the crown.
The capless wigs are very common and usually very affordable. The crown, back and sides sport open wefting so the piece is light and well ventilated.
The monofilament cap is made from a thin, breathable nylon or polyester mesh material at the crown to create the illusion of scalp/skin. Since the scalp shows through the cap, the wearer enjoys a natural look. The hair is hand tied at the crown and may be parted and brushed in any direction.
The hand-tied caps are excellent for people with hair loss and are very well suited for wearers with a sensitive scalp as it is a very comfortable option. The cap is mesh based and the strands of hair are hand tied. This design provides ample ventilation and is very lightweight.
The lace front caps create the most natural look available, but this clever design does make it the most expensive option. The hairline is so natural in appearance the wearer can even wear the hair up and off their face. This cap is not durable and requires more care. Wearers would benefit from using tape or wig adhesive to secure the wig in place.
How long will my wig last?
The longevity of your wig will greatly depend on how it is cared for but generally speaking, a synthetic wig is expected to last 3-6 months whereas a Human Hair wig will remain beautiful for several years with dedicated care.
Can my wig be colored?
Yes. All the Human Hair Wigs sold at Tousle, by Dupré’s may be colored and highlighted. Often, guests will request a deep root to be added or lowlights, to create a look that feel more personal to them. Our team of Wig Specialists are trained in coloring wigs as well as cutting and styling. Synthetic wigs cannot be colored but are available in a huge array of colors.
What is the best way to place my wig?
If you have long hair, part it down the middle and section it as you would if you were styling your hair into pigtails. Pull each section tightly towards the neck until they cross over then pin them on the side of your head. Place wig cap and adjust as needed. Keeping the sections clean and smooth aids in the success and comfort of placement. When purchasing your wig, our staff will guide you through the process of placing your wig as well as make sure it is sized correctly.
If you have short hair, brush it all back and smooth it down. Place wig cap and adjust as needed. Again, as with the long hair application, the goal is to keep the natural hair sections smooth and close to the head.
Your Wig Specialist can help you decide if you should use additional wig tape or adhesives. Before leaving our shop, we will make sure the tension points in the wig are correctly adjusted for your unique head shape. Customized fittings are included in the purchase of your wig as a haircut.
How often should I wash my wig?
If worn daily, your wig should be gently washed once a week. If worn less frequently, wash every 7-10 wears. Always use the shampoo and condition recommended by your Wig Specialist. There are special versions for human hair and synthetic. Protect your investment, and use the products designed for your wig. We provide wash and style services. Please ask your Wig Specialist for details.
How should I store my wig when not wearing it?
Like most nice things, keep it in a clean, dry place and away from sunlight or heat sources. Heat sources will damage human hair and melt synthetic. Sunlight will fade color, creating an uneven appearance. We will provide you with a plastic stand to place your wig on that will aid in retaining shape however we strongly advise investing in a block head. We have excellent options available for purchases. If you need to store your wig and no stands are available to you, turn it inside out and place in a box.
I am about to undergo cancer treatment. Is there anything I should be aware of prior to making my purchase?
Planning ahead can provide reassurance. Our staff is trained and knowledgeable about the process and will help you find a wig that will adapt with your changing needs. Your wig should be adjustable so as your natural hair lessens, the wig size can be adjusted and the fit remains comfortable. Lace Front Caps may be a good choice if scalp sensitivity is a concern. Many insurance companies provide reimbursement for wigs during treatment and we advise reaching out to your company for details.
What makes one wig more expensive than another?
The price of a wig is greatly determined by two factors: Hair Quality and Cap Construction.
Let’s start with hair quality. The hair used varies from company to company. Jon Renau, Raquel Welch & Hair U Wear all use a 50/50 blend of Asian and Indian hair. When using Asian or Indian hair, companies often remove the cuticle from the strands to create a smoother strand of hair. While this makes hair less coarse it also comprises the integrity of the hair, giving your wig a shorter life. Follea wigs are made from 100% premium European hair. This is the absolute best grade of hair that is available in the world. The texture is healthy and smooth and their premium European hair has the cuticle intact. Their wigs are all hypoallergenic and hand tied. The superior quality of the hair will increase the cost of the wig but also increase the life of the wig when cared for properly.
When you, a friend or a loved one are in need of a wig, it is important to consider the natural hair’s texture as well as the texture of the wig. Hair that is of Asian or Indian origin will have larger strands and a coarser texture. Follea will always be lighter, silkier and move more easily. All of the brands offered at Tousle by Dupres are top quality but their hair texture and density will vary and these differences will be reflected in the price.
The second consideration is cap construction. Some wig styles have clever features added to their caps to make them more comfortable, breathable and stay on more securely. In some wigs, very thin pieces of silicon are added to provide extra grip, but for some guests, too much silicone may make their head too hot, while too little silicone may cause the wig to slide. Adjustable tabs may also be added above the ears to help create a secure, customized fit. For some guests, the ends of the tied hair poke through the wig cap and irritate their scalp. French caps have an extra layer of very thin and breathable fabric between the hair and the lining so that the hair never touches the scalp & irritation never occurs. These subtle differences create a comfortable wearing experience and should be considered prior to investing in a wig.